Managed IT Services, Done Properly
OneByIT delivers enterprise-grade IT, security, cloud, phones, and printers with SLA-backed support and predictable monthly pricing. Built for regulated, multi-user environments like healthcare and property management.
CORE SERVICES
Everything You Need From One MSP
A single accountable partner for support, security, devices, printers, Low Voltage, Custom Developement and day-to-day operations.
Helpdesk and End-User Support
Fast support for staff, devices, and applications with clear ownership and escalation.
User Onboarding and Offboarding
Accounts, access, devices, printers, and security handled cleanly and consistently.
Support for your Hardware Environment
Servers, Printers, Check Scanners, Firewalls, Cameras, Wifi. Whatever you have, we cover it.
Cybersecurity and Email Protection
Advanced spam filtering, endpoint protection, MFA enforcement, and threat response.
Vendor and Hardware Coordination
Printers, internet providers, hardware vendors, and third parties managed on your behalf.
SLA-Backed Support and Accountability
Defined response times, documented processes, and a single accountable provider.
Endpoint and Device Management
Workstations, laptops, and shared devices patched, secured, and managed centrally.
Microsoft 365 Management
Licensing, security configuration, email policies, compliance, and ongoing tenant administration.
Proactive Monitoring and Maintenance
Systems are monitored continuously to detect and resolve issues before they impact operations.
Centralized Cloud Management Portals
Single-pane visibility and control across users, devices, and cloud services.
Actionable Reporting and Usage Insights
Clear metrics and reporting to optimize performance, access, and cost.
Security and Privacy by Design
Access controls, encryption, and policies built into every environment we manage.
We understand how critical IT is
in today's fast-paced world.
Start with a partner that truly gets IT.
Enterprise-grade IT management for regulated and multi-user environments with predictable pricing, clear accountability, and SLA-backed support.
Safe and Secure
Security is built into every environment we manage. Access controls, email protection, endpoint security, and documented policies designed to stand up to audits and real-world threats.
Uptime Guarantee
Proactive monitoring and maintenance to prevent downtime. We identify risks early, stabilize systems, and keep critical operations running across locations and shifts.
Secure Backups
Reliable backups with recovery procedures you can trust. We protect critical data and ensure you can restore quickly after accidental deletions, outages, or incidents.
Dedicated Support
Real engineers with clear ownership. Defined response times, proper escalation, and a single accountable team so issues do not linger or bounce between vendors.
Satisfaction Guaranteed
24/7 Support, When It Matters
Our team provides around-the-clock monitoring and support to ensure issues are identified and resolved quickly. You’re backed by experienced engineers who understand your environment and take ownership of outcomes—not call scripts.
30-Day Service Assurance
We stand behind our work. If our services are not meeting expectations within the first 30 days, we will work with you to make it right. Our goal is long-term partnership built on trust, accountability, and results. Terms and Conditions apply.
Let’s Talk About Your IT
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F.A.Q.
Frequently Asked Questions
What does OneByIT manage as part of managed services?
We manage the full IT environment, including end-user support, devices, Microsoft 365, security, backups, printers, networking, and vendor coordination. For many clients, we also manage VoIP phones, e-fax, and branding across IT systems.
Do you support healthcare and compliance-driven environments?
Yes. We regularly support regulated, multi-user environments and build controls that align with audit and insurance expectations. We can assist with documentation, security posture, access controls, and ongoing IT governance.
Do you offer flat monthly pricing or hourly billing?
We aim for predictable flat monthly pricing wherever possible. If a request falls outside scope, it is quoted and approved in writing before any work begins.
What are your response times and SLAs?
We offer SLA-backed support with defined response times based on priority and service tier. SLAs cover helpdesk response, escalation paths, and service ownership so issues do not get stuck between vendors.
Do you provide Microsoft 365 licensing and administration?
Yes. We are a Microsoft 365 reseller and handle licensing, tenant configuration, security policies, email protection, compliance settings, and ongoing user management.
Do you provide cloud services like AWS?
Yes. We support AWS and cloud infrastructure depending on your workload. We can assist with secure cloud design, backups, access controls, and long-term management.
Do you offer custom software development, or only off-the-shelf solutions?
Yes. We design, build, and maintain custom software when commercial platforms do not fully meet your operational, security, or compliance requirements. Our approach prioritizes reliability, scalability, and long-term support, with solutions tailored to your workflows rather than forcing your business to adapt to generic software.
Do you provide security tools like email filtering and endpoint protection?
Yes. We provide security services including email security and spam filtering, endpoint protection, multi-factor authentication, and ongoing monitoring. We also offer phishing simulations and staff awareness programs.
What backup and disaster recovery options do you offer?
We offer secure backups with defined retention and recovery procedures. The right solution depends on your environment, but the goal is always the same: reliable recovery with minimal operational disruption.
Do you offer business phones, e-fax, and voicemail-to-email?
Yes. We are a VoIP service provider and offer desk phones, softphones, auto-attendants, call routing, e-fax, voicemail-to-email, number porting, and SLA-backed support.
Can OneByIT help with branding, websites, and professional IT presentation?
Yes. We can extend your brand across IT with email signatures, branded VPN, screensavers, websites, landing pages, and corporate design assets. This helps create a consistent, professional experience for staff and clients.
Do you handle low-voltage installations such as cabling, access control, and surveillance?
Yes. We design and install low-voltage infrastructure including structured cabling, access control systems, surveillance cameras, paging, and network equipment. All installations are standards-compliant, professionally labeled, and built to support long-term scalability, reliability, and regulatory requirements.