Contact Us
We understand how critical IT is in today’s fast-paced world.
Whether you need managed IT, security, cloud, custom development, or VoIP phone service, our team is ready to help.
Phone
+1 (718) 814-9993
Address
2071 Flatbush Ave, Suite 92, Brooklyn NY 11234
Support
Contact Our Support Team
For existing clients, our support team handles service requests, configuration changes, user onboarding and offboarding, security updates, printer issues, Microsoft 365 administration, and urgent incidents.
All requests are tracked, documented, and managed according to your Service Level Agreement to ensure consistent response times and accountability.
Call: (718) 814-9993
F.A.Q.
Frequently Asked Questions
What does OneByIT manage as part of managed services?
We manage the full IT environment, including end-user support, devices, Microsoft 365, security, backups, printers, networking, and vendor coordination. For many clients, we also manage VoIP phones, e-fax, and branding across IT systems.
Do you support healthcare and compliance-driven environments?
Yes. We regularly support regulated, multi-user environments and build controls that align with audit and insurance expectations. We can assist with documentation, security posture, access controls, and ongoing IT governance.
Do you offer flat monthly pricing or hourly billing?
We aim for predictable flat monthly pricing wherever possible. If a request falls outside scope, it is quoted and approved in writing before any work begins.
What are your response times and SLAs?
We offer SLA-backed support with defined response times based on priority and service tier. SLAs cover helpdesk response, escalation paths, and service ownership so issues do not get stuck between vendors.
Do you provide Microsoft 365 licensing and administration?
Yes. We are a Microsoft 365 reseller and handle licensing, tenant configuration, security policies, email protection, compliance settings, and ongoing user management.
Do you provide cloud services like AWS?
Yes. We support AWS and cloud infrastructure depending on your workload. We can assist with secure cloud design, backups, access controls, and long-term management.
Do you offer custom software development, or only off-the-shelf solutions?
Yes. We design, build, and maintain custom software when commercial platforms do not fully meet your operational, security, or compliance requirements. Our approach prioritizes reliability, scalability, and long-term support, with solutions tailored to your workflows rather than forcing your business to adapt to generic software.
Do you provide security tools like email filtering and endpoint protection?
Yes. We provide security services including email security and spam filtering, endpoint protection, multi-factor authentication, and ongoing monitoring. We also offer phishing simulations and staff awareness programs.
What backup and disaster recovery options do you offer?
We offer secure backups with defined retention and recovery procedures. The right solution depends on your environment, but the goal is always the same: reliable recovery with minimal operational disruption.
Do you offer business phones, e-fax, and voicemail-to-email?
Yes. We are a VoIP service provider and offer desk phones, softphones, auto-attendants, call routing, e-fax, voicemail-to-email, number porting, and SLA-backed support.
Can OneByIT help with branding, websites, and professional IT presentation?
Yes. We can extend your brand across IT with email signatures, branded VPN, screensavers, websites, landing pages, and corporate design assets. This helps create a consistent, professional experience for staff and clients.
Do you handle low-voltage installations such as cabling, access control, and surveillance?
Yes. We design and install low-voltage infrastructure including structured cabling, access control systems, surveillance cameras, paging, and network equipment. All installations are standards-compliant, professionally labeled, and built to support long-term scalability, reliability, and regulatory requirements.
Satisfaction Guaranteed
24/7 Support, When It Matters
Our team provides around-the-clock monitoring and support to ensure issues are identified and resolved quickly. You’re backed by experienced engineers who understand your environment and take ownership of outcomes—not call scripts.
30-Day Service Assurance
We stand behind our work. If our services are not meeting expectations within the first 30 days, we will work with you to make it right. Our goal is long-term partnership built on trust, accountability, and results. Terms and Conditions apply.
30 Days of Free Business Phone Service
Experience fully managed VoIP with professional call routing, voicemail-to-email, e-fax, and mobile/desktop apps — all backed by SLA response times. No contracts. No hidden fees. Just reliable business communications.